Simple.
Need a non-emergency transport between hospitals and care facilities? If you have an emergency, call 111.
Welcome
Our affordable ambulance patient transfer service covers low to medium acuity medical transports across the Auckland region.
We transport people between facilities — public hospitals, aged care facilities, and medical providers — and we foster positive relationships with our patients and clients in our mahi every day.
This is our core service. We won't be delayed by unscheduled callouts.
What we do
Timely ambulance/stretcher transport for public and private hospitals.
For care providers seeking a reliable, caring team to transport residents or patients.
We can help as an added asset to your brand and the services you offer your customers.
Need a transport not listed here? Get in touch with us. Unless otherwise organised, we generally don't service private residences — our focus is transferring people between our clients' facilities.
Why us
Strong working relationships with public hospital staff to ensure speedy, issue-free patient discharge.
Being on time is one of our key strengths — including making sure your patient is on time for their appointment, at public and private hospitals, imaging specialists and outpatient clinics.
Where appropriate, we can transfer a mobilising patient into a wheelchair for a clinic that can't accommodate a stretcher. They're always transported on a stretcher in the ambulance itself.
Subject to availability, we'll stay with your patient for the duration of their appointment. Up to one hour is included in the standard return journey cost.
We can accommodate up to two additional passengers — family, support person, transit nurse — at no additional charge.
Up to 3L/min oxygen delivery (5L/min when escorted) for the duration of the transport.
3-lead ECG, SpO2, temperature and NIBP monitoring available for your escorted patient when required.
Curated playlists, or anything our client or their caregivers request — music has been shown to benefit patients with dementia and Alzheimer's.
USB power to recharge devices, plus 12Vdc/240Vac power available for medical equipment en route.
Pricing
Valid for all bookings made on or after 23 March 2026.
Special requirements? Contact us for a quote.
Payment
ASB Bank, Glenfield
12-3072-0783423-50
Use your invoice number as reference — payments without it will be delayed. Allow 1–2 business days to clear.
Visa and Mastercard accepted
We use Stripe — a globally trusted, PCI-compliant payment processor used by millions of businesses — to securely process card payments online or by phone. Your card details are encrypted and never stored on our systems.
Make a payment onlinePersonal and business accounts
Send to [email protected] via "Send → Goods or Service," and quote your invoice number in the message.
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Metro Ambulance is proud to be the founding sponsor of Bloodbikes New Zealand, a volunteer-led service moving eye tissue, mother's milk and other urgent medical supplies across Auckland — free to the health system, always. bloodbikes.org.nz →
Get in touch
Call us to make a booking, or reach out with any questions about our service.